Overview
This Privacy Policy describes how KnitCraft (“we”, “us”, “our”) collects, uses, shares, and safeguards personal information when you use our website and services. It also explains choices available to you, including cookie preferences and communication settings.
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Data minimization
We collect what we need to provide the service and improve learning outcomes.
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Security by design
Encryption in transit, access controls, and ongoing monitoring.
Information We Collect
We collect account data, purchase history, course progress, and feedback you provide. We do not intentionally collect sensitive categories unrelated to learning or transaction processing.
- Account data: name, email, login identifiers, and preferences.
- Usage data: pages viewed, interactions, and device/browser metadata for diagnostics.
- Transactions: payment confirmation details and receipts (payment processing is handled by providers).
- Support: messages and attachments you send to help resolve issues.
How We Use Information
We use your data to deliver courses, improve lessons, process payments, and communicate updates. We minimize retention and apply least-privilege access.
- Provide access to content, track course progress, and personalize learning.
- Process orders, payments, refunds, and prevent fraud.
- Maintain security, debug, and monitor performance and availability.
- Send service messages (e.g., password resets, policy updates) and, with appropriate settings, product tips.
Your Rights
You may request access, correction, deletion, or export of your data. Contact us to exercise these rights.
- Access to the personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion where applicable and consistent with legal requirements.
- Portability (export) of certain data in a commonly used format.
Security
We implement encryption in transit, role-based access, and regular audits to protect your data.
Controls
Access is limited to authorized personnel and service providers who need it to perform their duties.
Monitoring
We monitor for unusual activity and continuously improve protections against emerging threats.
Retention
We keep personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention timelines vary by data type and context.
- Account data is retained while your account is active and for a limited period after closure.
- Billing and transaction records may be retained to meet tax and accounting requirements.
- Support records may be kept to ensure consistent assistance and improve service quality.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
International Transfers
If you access our services from outside the country where our systems are located, your information may be processed in other jurisdictions. Where required, we apply appropriate safeguards designed to protect your information.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. If changes are material, we will take reasonable steps to provide notice as required.
Contact
Email: [email protected]. We aim to respond within one business day.
Phone: +1 (415) 555-0198.
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